Terms of service

Effective January 1, 2026

Welcome to British Audio Service, Inc. (“British Audio,” “we,” “our,” or “us”).

By accessing our website, purchasing products, or requesting services, you agree to the following Terms of Service.

1. Website Use

By using this website, you represent that you are at least eighteen (18) years of age or have the permission of a parent or legal guardian.

We reserve the right to update or modify these Terms at any time. Continued use of the website or services constitutes acceptance of any changes.

2. Repair Services

Repair services are governed by separate published policies:

  • Walk-In Repair Terms of Service

  • Ship-In Repair Terms of Service

Customers must agree to the applicable repair terms at the time of service intake.

Bench fees, rush fees, minimum labor authorizations, storage policies, warranty terms, and abandoned property provisions are governed exclusively by those repair policies.

3. Shipping & Returns

Shipping timelines, risk of loss, return eligibility, and refund conditions are governed by our separately published:

  • Shipping Policy

  • Returns Policy

Customers agree to review and accept those policies prior to completing a purchase.

4. Pricing & Availability

  • All prices are subject to change without notice.

  • We reserve the right to correct pricing errors at any time.

  • Product availability is not guaranteed until an order is confirmed and processed.

  • We reserve the right to cancel or refuse orders due to pricing errors, supplier issues, product unavailability, or suspected fraud.

5. Payment Authorization

By completing a purchase or paying for services, the customer authorizes British Audio to charge the selected payment method for the agreed amount.

For repair services, payment of a bench fee, rush fee, deposit, or invoice constitutes agreement to the applicable Repair Terms of Service.

Partial payments and deposits authorize British Audio to proceed in accordance with the approved scope of work. Any remaining balance is due prior to release of equipment or shipment of goods.

Failure to complete payment for approved work does not invalidate agreed service charges, storage policies, or abandoned property provisions.

6. Right to Refuse Service

British Audio reserves the right to refuse service, decline repair, cancel orders, or terminate transactions at its sole discretion.

This includes, but is not limited to:

  • Equipment deemed unsafe or modified beyond reasonable serviceability

  • Abusive or inappropriate customer behavior

  • Suspected fraud or payment risk

  • Products outside our service scope

7. No Oral Modifications

No verbal statements, representations, or promises made by employees or representatives of British Audio shall modify these Terms or any published policies.

Any modifications must be made in writing and approved by British Audio management.

8. Limitation of Liability

To the fullest extent permitted by law:

  • British Audio shall not be liable for indirect, incidental, or consequential damages.

  • We are not responsible for delays caused by suppliers, shipping carriers, weather events, government actions, or circumstances beyond our control.

  • Customers are responsible for backing up digital data prior to service. British Audio is not responsible for data loss.

Total liability, if any, shall not exceed the amount paid to British Audio for the specific product or service in question.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and trademarks, is the property of British Audio or its licensors and may not be reproduced without written permission.

10. Chargebacks & Payment Disputes

In the event of a payment dispute or chargeback, British Audio reserves the right to provide documentation including:

  • Signed agreements

  • Repair authorizations

  • Service records

  • Published policies

  • Communication records

to the payment processor or financial institution.

Customers agree that initiating a chargeback does not invalidate agreed service terms or completed authorized work.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee.

Any disputes shall be resolved in the appropriate courts located in Davidson County, Tennessee.

12. Contact Information

British Audio Service, Inc.
5343 Charlotte Avenue
Nashville, TN 37209
Phone: 615-891-1788
Email: repair@britishaudio.com
Website: www.britishaudio.com