Electronic Service Rates and Policies
Effective January 2026
Initial Evaluation & Bench Policy (Non-Warranty Repairs)
Pedals & Small Electronics (Walk-In)
A $50 non-refundable Initial Evaluation & Bench Charge is due at check-in.
This charge covers evaluation time and bench setup and is applied toward approved repairs.
By leaving your equipment for service, you authorize up to one (1) hour of total labor at the applicable hourly rate, unless otherwise discussed at check-in.
If additional labor beyond one hour is required, you will be contacted before proceeding.
Standard Guitar & Bass Amplifiers (Walk-In)
A $85 non-refundable Initial Evaluation & Bench Charge is due at check-in.
This charge is applied toward approved repairs.
By leaving your equipment for service, you authorize up to one (1) hour of total labor at the applicable hourly rate, unless otherwise discussed at check-in.
If additional labor beyond one hour is required, you will be contacted before proceeding.
High-Power / Complex Amplifiers, Keyboards & Pro Audio (Walk-In)
A minimum one-hour Initial Evaluation & Bench Charge at the applicable labor rate is required at check-in.
This applies to high-power tube amplifiers, large solid-state amplifiers, boutique or vintage high-voltage designs, keyboards and digital pianos, studio monitors, digital mixers and consoles, and studio outboard gear.
The one-hour minimum applies to all repairs, declined repairs, and no-fault-found cases.
Ship-In Repairs (All Categories)
All ship-in repairs require a minimum one-hour Initial Evaluation & Bench Charge at the applicable labor rate.
One full hour of labor is invoiced upfront before evaluation begins. Work does not begin until payment is received.
Initial Evaluation & Bench Charges are non-refundable.
Hourly Labor Rates
$99/hr
Most pedals and small electronics.
$119/hr
Most standard guitar and bass amplifiers (tube and solid state).
$129/hr
Most high-power tube amplifiers, large solid-state amplifiers, select small keyboards, powered speakers, and subwoofers.
$139/hr
Most synthesizers, keyboards, digital pianos, studio monitors, mixers, studio outboard gear, SMD work, high-value equipment, and logistically complex items.
Labor is billed in quarter-hour increments after the initial evaluation.
Priority Service
Priority Service moves your equipment to the front of our evaluation queue and guarantees priority bench placement.
It accelerates diagnosis but does not guarantee immediate completion if parts are required.
Priority Service fees are non-refundable and charged in addition to the Initial Evaluation & Bench Charge.
Pedals – $50
Standard Guitar / Bass Amplifiers – $75
High-Power / Complex Amplifiers – $100
Keyboards / Pro Audio / Digital Consoles – $100
Same-Day Setup (when available) – $50
Availability is limited each week.
Re-Tube & Bias Service
Starting at $85
Covers tube installation and bias adjustment only.
If no additional issues are found, the service is completed at $85 plus the cost of tubes.
If additional issues are identified, the repair moves to a one-hour minimum at the applicable labor rate, and you will be contacted before proceeding.
By requesting this service, you acknowledge that if further issues are discovered, the one-hour minimum labor charge applies.
Shop supplies may be billed if required.
Flat-Rate Electronics & Keyboard Services
Common repairs are billed at structured flat or one-hour minimum rates to streamline approval and turnaround.
DC Jack Repair
Pedals & Small Electronics – 1-hour minimum $99
Guitar Floor Processors / Multi-Effects Units – 1-hour minimum $119
Keyboards & Digital Pianos – 1-hour minimum $129
Parts billed separately.
If additional damage or extensive disassembly is required, additional labor will be quoted before proceeding.
Single Key Replacement (Keyboards)
Starting at $129
Plus key part if required.
Applies to standard individual key replacement. Additional keybed issues will be quoted before proceeding.
Battery Replacement (Keyboards & Digital Equipment)
Starting at $129
Plus battery cost.
Applies to standard internal memory battery replacement. Additional labor, if required, will be quoted before proceeding.
Flat-rate services are typically completed within 1–2 weeks without Priority Service. These services are scheduled separately from more complex diagnostic bench work and generally move through the queue more efficiently.
Priority Service may be added if faster turnaround is required (subject to availability).
Shop Supplies
Most repairs include a small flat shop supplies fee covering consumable materials used during service.
Why Our Rates Are Structured This Way
British Audio operates as a professional service facility with dedicated bench capacity and structured scheduling.
Every repair requires proper evaluation, documentation, and safe handling. Our minimum charges ensure each unit receives appropriate attention — even in declined or no-fault-found situations.
We do not cut corners or perform incomplete evaluations. Our pricing reflects the time, expertise, and care required to deliver consistent, high-quality results.
Our goal is to provide the highest level of service in the industry while maintaining fairness and transparency in how we bill for our time.
Important Digital Data Notice
British Audio Service, Inc. is not responsible for lost, corrupted, or damaged digital files during the repair process.
We strongly recommend backing up all critical data before bringing in your equipment.
By leaving your equipment with us, you acknowledge and accept this policy.