Pre-Order and Special Order Terms and Conditions

By placing a Pre-Order or Special Order with British Audio Service Inc. (“British Audio”), you acknowledge and agree to be bound by the following terms and conditions.

1. Pre-Order Reservation

When placing a Pre-Order with British Audio, you must provide accurate contact and billing information. You agree to keep this information current and accurate. British Audio is not responsible for inaccurate or outdated information provided at checkout and has no obligation to verify or correct this information.
You may update your information before your product ships by emailing sales@britishaudio.com.

2. Payment

By placing a Pre-Order, you authorize British Audio to charge the full purchase price at the time of order.

3. Order Priority

Pre-Orders and Special Orders are fulfilled in the order they are received. If you cancel your reservation or it is forfeited, your position in line will be offered to the next customer on the reservation list.

4. Delivery Schedule

While British Audio strives to ship products as quickly as possible, delivery times are estimates and subject to change. Delays may occur due to factors beyond our control.
British Audio is not liable for damages or losses resulting from delays, nor are we obligated to offer discounts, refunds, or credits due to delays. Periodic updates will be provided regarding delivery schedules.
If you choose not to wait for your product, you may cancel your reservation as outlined in Section 6.

5. Pricing

Pre-Order prices are locked in at the time of purchase. For international orders, all taxes, duties, and government fees are the buyer’s responsibility and are not included in the purchase price.

6. Cancellation Policy

You or British Audio may cancel a Pre-Order at any time before you receive a delivery notification.

• If you cancel your Pre-Order, you will receive a refund of the purchase price, less a 10% fee and any applicable processing fees.
• If British Audio cancels, you will receive a full refund of the purchase price, with no processing fees deducted.

Special Orders, including custom-made items, are non-refundable, non-returnable, and cannot be canceled due to the personalized nature of these products.

7. Limitation of Liability

British Audio shall not be held liable for incidental, special, or consequential damages arising from these terms. In the unlikely event British Audio is found liable, your sole remedy is a refund of the purchase price, excluding interest.

8. Age and Residency

You confirm that you are at least 18 years old, reside in the United States, and will take delivery of your product within the U.S.

9. Privacy

At British Audio, your privacy is important. We do not sell customer information to third parties.

10. Changes to Terms

British Audio reserves the right to update these terms at any time. Any material changes will be communicated to you. If you disagree with the changes, your sole remedy is to cancel your reservation as outlined in Section 6.